Customer support
Clear terms for every order
Find shipping rates, dispatch timelines, customs notes, and return steps for your destination, plus how to reach our customer service team.
30-day
Return window for eligible overseas orders
Destination
Shipping and duty details by country
Overseas shipping
How international orders travel
Rates and timing
Shipping rates shown before checkout
Shipping costs and estimated dispatch timelines are displayed for your destination before you place an order. Delivery times vary by courier and region, so the estimate at checkout is the one to plan around.
Customs and duties
Import duties depend on your country
Customs duties and import taxes are set by your local authorities and are usually paid by the recipient on delivery. Meridian cannot predict these charges in advance, so check your country's rules before ordering.
Courier handover
Regional courier handover
Orders are handed to a regional courier partner for the final leg. Tracking information is sent once the parcel is dispatched, and you can follow it through the courier's own service.
Returns and assistance
Returns and customer service
Eligible overseas orders can be returned within 30 days of delivery. Follow the steps below, and reach out if you need help with tracking, adjustments, or an order question.
Step 1
Confirm eligibility
Returns are accepted within 30 days of delivery for watches in their original condition with all supplied parts and packaging. Check the criteria before you send anything back.
Step 2
Request a return
Contact customer service with your order number and destination country. We will confirm the return route and the address to send the watch to, so please do not ship before we reply.
Step 3
Refund processing
Once the returned watch is received and checked, the refund is processed to your original payment method. Return shipping and any duties are handled as set out in the return confirmation for your destination.